Call Center

We can mentioned the advantages of Favara Telephony Software as follows:
  • Create multiple extensions
  • Create line queues
  • Management of queues in different schadule time
  • Waiting music
  • Making voice menes (IVR)
  • Entrance and exit routes for calls
  • Possibility of calls circulation configurable on any extension
  • Call forward
  • Play voicemail
  • Reporting (with history and contact details)
  • Recording voice of calls
  • Call back
  • DISA
  • Live monitoring and listening to calls
  • Fax server with the feasbility of sending, recieving and saving in PDF format
  • Voicemail and poll
  • Conferencing calls
  • Ability to hearing calls with the feasibility of speaking with operator or caller or both
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